Chapter 10: Control and Quality Management — Principles of Management (MGT421) Notes

Concept, process, and types of control systems, Characteristics of effective control system, Quality control systems - concept of quality, Total Quality Management (TQM) - concept and tools.

Core Course
Ch. 10: Control and Quality Management

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Ch. 9: CommunicationCh. 11: Global Context of Management

Topics & Key Objectives in Chapter 10

Conceptprocessand types of control systemsCharacteristics of effective control systemQuality control systems - concept of qualityTotal Quality Management (TQM) - concept and tools.

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