Chapter 1

Business Decision Making

Decision support concepts, history, DSS vs TPS, categories of DSS applications, decision-making models.

Chapter 2

Designing, Developing, and Evaluating DSS Systems

DSS design issues, feasibility study, development approaches, decision-oriented diagnosis.

Chapter 3

Building DSS Systems

Communication-driven DSS, group DSS, data-driven and document-driven DSS, knowledge-driven systems.

Chapter 4

Expert Systems

Components and architecture of expert systems, users, advantages, limitations, knowledge engineering.

Chapter 5

Fuzzy Expert Systems

Fuzzy rules, reasoning, fuzzy inference, operations, types of fuzzy expert systems.